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MTS City Breaks - Terms and conditions

1. The client accepts that MTS City Breaks documents in the form of faxes, e-mails, vouchers and invoices form the basis of our contract for the reservation. It is imperative that you check them to avoid any misunderstanding. Client must advise MTS City Breaks if written confirmation has not been received.
2. Trade fairs, Conventions and Festivals - When availability is limited due to trade fairs, conventions and festivals, our normal rates are not applicable and higher rates will apply.
3. Such periods are shown for each city, but hotel availability may be affected also by in-house conferences. However, in other areas, confirmation may take more time and rates may be higher than rack rate (particularly in Germany).
Payment - For reservations is due by the date shown on our invoice and always prior to the customer’s arrival in the first city. Regardless of whether vouchers have been issued or not, we reserve the right to cancel any bookings made if payment has not been received, or if payment is still outstanding for any previous unrelated reservations.
4.If the traveler wishes to alter his/ her stay directly with the hotel, MTS City Breaks should be contacted immediately in order not to be charged rack rate.
5. Four adults sharing a quadruple room (when available) pay the same per person as adults sharing a triple room.
6. MTS City Breaks reserves the right to amend prices due to currency fluctuations or Governmental action. However, once a booking has been confirmed, the price is guaranteed regardless of any currency fluctuations.
7. In the very unlikely event that the confirmed hotel cannot provide the booked accommodation, the client accepts that it is the hotel’s responsibility to find an alternative hotel of at least similar standard and provide transportation as appropriate to this alternative hotel.  MTS City Breaks makes every precaution to ensure hotels are professionally managed so that any such occurrence is exceptionally rare. MTS City Breaks shall have no liability in respect of any other costs, losses or damages existing out of or in connection with a relocation of accommodation since such relocation is outside the control of MTS City Breaks.
8. MTS City Breaks is not responsible for any accident, loss, detention, annoyance, delay and expense due to quarantine, strikes, any other event of force majeure, failure of any other means of conveyance, to arrive and depart as scheduled, disturbances, government restrictions or regulations, discontinuance or change in transit or hotel services and other causes over which MTS City Breaks has no control.
9. Baggage and all personal belongings are at the owner’s risk. The contract and conditions stated here, in use by the companies in the countries in which the reservations are sold to the general public, shall constitute the contract between those companies and the purchaser /traveler only and shall have no bearing on MTS City Breaks unless otherwise agreed.
10. Our rates are strictly private and confidential for use only by the Tour Operator or agency to which they were delivered and should not be disclosed unmarked-up to any person or organization outside the tour operator or agency. These rates can only be sold packaged to other tour operators and travel agents, unless otherwise agreed.
11. Our rates apply for the leisure market only.
12. EAN Affiliate Program Agreement

Reservations can be made by fax, e-mail, or on our web site at www.mtscitybreaks.eu
Only when the booking status is showing “confirmed” the booking is finalised.
All rates are net, non-commissionable, per room, per night and inclusive of all applicable local taxes. Additional city taxes may apply during check out.
All dates are in format dd/mm/yy.

MTS City Breaks will be pleased to handle any reservations for hotels not listed in this site.
Rates for hotels not listed in our tariff (non-contracted Hotels) may exceed prevailing rack rates due to service charges levied to cover expenses incurred. We are unable to process any refund requests for cases where the rate exceed the rack rate or where client cancelled directly.

All prices are in Euro or other currencies.
Fair or Exhibition and Special Events prices could be higher than the rack rates.
All rates are per night and include VAT and hotel service charges.
All prices are quoted on BB basis unless something else is mentioned.
For groups we can offer you competitive prices.

All prices are subject to change without previous notice due to changes in hotel tariffs, government taxes, etc.

During Fairs/Exhibitions and special events, the prices published in our system may not apply and could be higher than the rack rates. We will notify you at the time of booking.

All reservations are subject to pre-payment in full prior to the client's arrival date unless other credit terms have been established and approved by MTS City Breaks.
For bookings regarding groups payment conditions will be informed.
For bookings during Special Events pre-payment of the total amount is required.

All wire transfers should be sent to:

EURO 0026 0025 41 0200 766855
IBAN GR15 0260 0250 0004 1020 0766 855
USD 0026 0025 46 1200097509
IBAN GR29 0260 0250 0004 6120 0097 509
GBP 0026 0025 44 1200108971
IBAN GR12 0260 0250 0004 4120 0108 971


EURO 120 00 2320 004932
IBAN GR47 0140 1200 1200 0232 0004 932
EURO 5049024010519
IBAN GR49 0172 0490 0050 4902 4010 519
USD 5029070654136
IBAN GR10 0172 0290 0050 2907 0654 136
GBP 5029070654161
IBAN GR14 0172 0290 0050 2907 0654 161
EURO 357020460895
IBAN CY88 0020 0195 0000 3570 2046 0895
USD 357020460909
IBAN CY98 0020 0195 0000 3570 2046 0909
GBP 357020460917
IBAN CY76 0020 0195 0000 3570 2046 0917
EURO 04020183309
IBAN GR53 0110 0400 0000 0402 0183 309

Cancellation deadline is indicated in our system and the booking confirmation sheet.
For all cancelled bookings received on time there is no charge.
For all cancelled bookings received after the mentioned deadline, a cancellation fee will result. This might be upto 100% of the total amount depending on the hotel’s policy.
In case of a cancellation during special events a 100% penalty on the total amount will apply.
Once a reservation is reconfirmed all cancellation penalties apply.
Cancellations notified directly to the hotel will not be effective.

Hotels reserve the right to impose a service charge for early check out. All charges will be paid on the spot.

Any claims for refunds must be submitted to MTS City Breaks in writing within 15 days of completion of travel. Documented evidence to sustain a claim must be forwarded to MTS City Breaks along with your refund request.
MTS City Breaks will not accept any refund request if a client cancelled a hotel/service directly and failed to obtain the following information:
(1) Voucher duly marked
(2) Check out bill

All vouchers will be with the Agency’s name or logo.
Issuance of a voucher means acceptance of all above mentioned terms and conditions.

Any complaint about the booking service must be notified to MTS City Breaks in writing or by email as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier’s as early as possible during the stay of the passenger and a copy should be given to MTS City Breaks.

MTS City Breaks is not responsible, nor liable, for any damage, loss or injury caused to any passenger by any of MTS City Breaks suppliers. Any additional expenses incurred by the passenger(s) as a result of overbooking of any of MTS City Breaks supplier are the sole responsibility of the passenger(s). Nonetheless, MTS City Breaks will do it's utmost to re-protect the clients.
MTS City Breaks does not operate, nor own or control any means of transportation. Therefore, MTS City Breaks cannot assume any liability in case of injury, loss, damage, delay or accident.

MTS City Breaks reserves the right to modify these Terms and Conditions at any time without any prior notice. Users are responsible for regularly reviewing these terms and conditions.
Continued use of this Web site following any such changes shall constitute the user’s acceptance of such changes.

The information contained within this Internet site, regarding tariff and other matter concerning the business practices and pricing policies of MTS City Breaks, is confidential and extended to clients only.
You are kindly requested to read carefully the following terms and conditions.

Cancellation deadline is indicated next to each service price, unless otherwise specified on our booking confirmation.
Reservations will be automatically cancelled by the time limit date and time, unless voucher has been issued.

Any confirmed-booking cancellations that are received after the above mentioned deadlines will result in one overnight cancellation fee plus one way transfer (if any) and the value of any services arranged for the first day of the clients stay.

In case of early check out or Non-Show, the total cost of the nights /services booked will be invoiced, unless the Hotelier / Supplier has accepted and signed differently. Refunds are ONLY possible upon presentation of this Hoteliers / Suppliers confirmation.

All requests will be confirmed with an option date. You must reconfirm and prepay the booking in question prior the option date, otherwise the booking will be cancelled automatically. In case of a cancellation after we receive your reconfirmation, a 100% penalty on the total amount will apply.

During special events a minimum stay is usually required. You will be advised accordingly by the time of confirmation.

For 1 and 2 above in chapter “PAYMENT CONDITIONS” and if payment is not performed within the defined time limits, the booking will be cancelled automatically without any further notice.

G.N.T.O. (E.O.T.) permits hotels to charge up to 100% of the whole stay reserved for any accommodation nights not used no matter the reasons or circumstances.

You are kindly requested to inform your clients before issuing the Voucher. We remind you that any refund is possible only through written approval and authorization of the Hotelier.

Limitations apply, depending on the occasion.

The majority of the hotels, internationally, have established a policy to request the clients’ credit cards as a guarantee for the payment of their EXTRAS. You are kindly requested to inform your clients that they should be very careful and check the bills before signing them and not to accept, under any circumstances, charges for prepaid services described on their vouchers.

Any problems that may occur during the passenger’s stay must be reported immediately to MTS City Breaks, in order for us to try our best and fix, where possible, the problem.
All claims must be reported during the passenger’s stay to the person in charge, in writing and in every possible detail, a copy of which should be given to MTS City Breaks the soonest. All claims will be carefully examined and answered within a reasonable period of time.

Our office is open:
From Monday to Friday from 09:00 till 21:00 (GMT +2)
Saturday from 09:00 till 17:00 (GMT +2)
Emergency phone is 0030 6976 696315
Email: reservations@mtscitybreaks.eu

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